We Manage I.T. Support Plans WMIT
Casual
WMIT
Prepay
WMIT
Remote
WMIT
Support+
WMIT
Outsource
What our support packages include
Support by an authorised Microsoft Partner yes yes yes yes yes
Access to experienced qualified IT consultants yes yes yes yes yes
Log requests via the telephone, email or online yes yes yes yes yes
Track your support requests and charges online yes yes yes yes yes
Dedicated account manager and support team no no yes yes yes
Monthly support management information no no no no yes
Support offering
Competitive hourly support rate yes yes - - -
Discounted prepaid support rate no yes - - -
Reduced 'out of hours' support rate no no yes yes yes
Unlimited remote support no no yes yes yes
Unlimited onsite support no no no yes yes
Tailored support package no no no no yes
Service levels
Priority support no no yes yes yes
Guaranteed 2 hour first response no no yes yes yes
Guaranteed 4 hour onsite critical response no no no yes yes
Customised response times no no no no yes
Monitoring and reporting
24/7 real-time server monitoring no no yes yes yes
Servers linked to our central control centre no no yes yes yes
Daily backup check no no yes yes yes
Daily server health check no no yes yes yes
Monthly 'IT system health check' report no no yes yes yes
Custom server and network monitoring no no no no yes
Administration as part of the monthly support package
System administration (adding and deleting users) no no yes yes yes
IT security and policy management no no yes yes yes
Core server and workstation application support no no yes yes yes
Support for email services, hosting, domain names no no yes yes yes
Support of your internet or broadband package no no yes yes yes
Installation of system updates and patches no no no yes yes
Free critical loan equipment no no no yes yes
Tailored administration to suite your needs no no no no yes
Any additional work (installations, consultancy etc)
Reduced labour costs 'during working hours' no no yes yes yes
Reduced labour costs 'out of hours' no no yes yes yes
Optional reduced rate onsite WMITsupport+ visits no no yes yes yes
Inclusive WMITsupport+ onsite support visits no no no no yes
Inclusive IT strategy planning no no no no yes
We Manage I.T. Support Plans Casual Prepay Remote Support+ Outsource