IT Support, Business IT Support

Support Plans

Good IT support is about taking the stress out of running the business. That is why we combine advanced management technologies and a customer service focus. This blended with highly experienced Microsoft Consultants, provide the perfect recipe to support your IT infrastructure to support your business.

We also insist on offering IT Support Packages that are designed around the needs of our clients and their individual users. Below you will find our clearly defined support packages ensuring we meet the technical support needs of your business.

Flexible expert IT Support when you need it

  • Access to a team of experienced qualified IT consultants
  • Pay conveniently as and when you need support
  • Log requests via the telephone, email or online
  • Track support requests and charges all online

Get great saving on Labour when you buy 10 Hours at a time. Use them for whatever you need

  • Access to a team of experienced qualified IT consultants
  • Prepay for a block of support hours and take advantage of discounts
  • Log requests via the telephone, email or online
  • Track support request sand charges all online
  • Use your prepaid hours for remote or onsite support within our business hours

Monthly support contract which includes all remote support and a reduced onsite rate

  • Unlimited remote support (during business hours)
  • Dedicated account manager and support team
  • Log requests via the telephone, email or online
  • Track support requests and charges all online
  • Guaranteed 2 hour first response
  • 24x7 real-time server monitoring
  • Daily Server health check
  • Monthly IT systems health report

Full support contract which includes all onsite and remote network support

  • Unlimited remote support (during our business hours)
  • Unlimited onsite remote support ( during our business hours)
  • Dedicated account manager and support team
  • Log requests via the telephone, email or online
  • Track support requests and charges all online
  • Guaranteed 2 hour first response
  • Guaranteed 4 hour onsite critical response
  • 24x7 real-time server monitoring
  • Daily server health check
  • Monthly IT system health report

The Complete Package Fully Outsourced IT Support

  • IT outsourced solution tailored to your business
  • Dedicated I.T. manager and support team
  • Unlimited remote support and onsite support (during business hours)
  • IT strategy planning
  • Log requests via the telephone, email or online
  • Track support requests and charges all online
  • Tailored response times
  • 24/7 real-time server monitoring
  • Daily server health check
  • Monthly IT systems health report
  • And much more